How the service works

• You contact us to explain the symptoms
• We'll visit you at home or at work to make a thorough diagnosis of the problem - if we can fix it there and then we will, otherwise we'll pick the equipment up and take it to our workshop
• Before we start work we'll give you an estimate of how much the repair is likely to cost - at this point you can make a decision to go ahead with the repair or not. If you decide not to, all you'll pay is our diagnostic charge of £79.99 - if you go ahead with the repair we we'll waive this diagnostic fee
• If you go ahead with the repair, we'll repair it there and then and if this isn't possible we'll take the equipment away and return it working within 28 days with a full service report
• If we can't repair the equipment, all you'll pay is a one off diagnsotic charge of £79.99 (plus any parts) and you can opt to use our data recovery service to retrieve all your files and documents from the hard drive (further information is available from our data recovery and data solutions section

Ordering our services

Our contract with you, and your service order, is not legally binding until close of business (7.00pm) the day before our IT professional is due to visit your premises (or 7.00pm on the Friday before a Monday visit). You may cancel your scheduled visit at any time up to this point without incurring any charges. Cancellations made after this time may incur an administrative charge of £50.00. If we are unable to fulfil your service visit we shall not be liable for any costs associated with our inability to fulfil your service visit.

Charging for our services

We accept card payments by Visa, Delta, Mastercard, and Maestro. We also accept payment by cheque and in cash. All prices shown on this site are in UK pounds and exclude VAT unless otherwise stated. Prices for laptop repairs are for one fault, and are at the discretion of our IT expert. If it is not economically viable to repair your laptop we will advise you of this and return your laptop.

The information contained within this site is checked for accuracy however on occasions an error may occur. Computer Repair Notting Hill will not be liable for any errors to service descriptions or prices, however we will endeavour to supply the service you reuire on a best endeavours basis.

Our service slots

We allocate 2 hour timeslots from Monday to Friday for your visit, and these are supplied on a first come, first served basis.

Sometimes it may be necessary to re-schedule an appointment due to factors beyond our control. If it is necessary to do this, we will attempt telephone you to try to re-schedule another appointment as soon as reasonably possible at a mutually convenient time.

Missed Appointments

If you are unable to keep a service appointment please contact us to re-book the appointment on 0207 837 4914. If you are out at the agreed appointment time and subsequently cancel your service order we may apply an administrative charge of £50.

Warranty

All of our services carry a three month warranty on parts and labour. If a problem recurs on a fault which we fixed or any fault occurs which directly relates to the work we carried out we will rectify the problem at our cost. If you ask us to visit you for a fault which is not covered by this warranty or is subsequently found to be due to user error, user damage or because of something that you have done to cause the problem, we will levy a call out charge of £79.99.

Requirements from you before our IT professional calls

You are responsible for making sure that all data contained within your computer is backed up and saved before we access your system. We will not be held liable for any loss of data, information or records contained within your system. If you have called us out to work on your computer we will require to be present at the time of the call a person with administrator level access, software recovery disk(s) and a DVD or CD reader or writer.

Liability

If your device is within a manufacturer's warranty period, work that we may undertake may invalidate this warranty - it is your responsibility to ensure that you check the terms of your warranty.

Computer Repair Notting Hill will not be held responsible for any loss or corruption of data, information or records; any loss of goodwill, or any loss of (or interruption to) business or contracts; any failure by you to follow our reasonable advice, recommendations or instructions; any losses you may suffer arising from your use of (or failure to use) any anti-virus software; and any loss that is not reasonably foreseeable.